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The Use of 800 Numbers Can Help a Company Build Customer Confidence

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800 phone numbers are a convenient way for small businesses to build customer confidence. When a customer sees that a business uses a toll free phone number, they jump to the conclusion that the business is well established and has a large customer base. While it may be true that the business is well established, it may not be true that the customer base is very large

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There are many different ways to advertise the use of 800 phone numbers. It looks good when the business can advertise the phone numbers on their website. It promotes the idea that the business wants customers to call and talk with them. Even if the customer never uses the phone numbers, knowing that they are there gives them more confidence in the businesses ability to answer their questions. They feel that the company would be willing to talk with them about services or orders. This confidence makes potential customers turn into current and repeat customers.

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Using 800 phone numbers on store bags is another good way to encourage confidence in a business. When the customer leaves the store and sees the phone numbers on the bag, they instantly feel that any problems they may experience can be fixed by calling the number. When a customer knows that he or she has a number that gives them access to the business, they feel better about purchasing from them. The customers know that the business cares enough to provide toll free 800 phone numbers so that the customer can always get in touch with them.

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Flyers and mailers are two other good options to advertise a business. Since almost every business has a computer and printer, preparing these are quick and inexpensive. Businesses will no longer have to engage expensive printing services to produce these flyers. Think how great it looks for a potential customer to see 800 phone numbers on the flyers where they can get easy information. Many potential customers will call the number and inquires as to the businesses services or products. Others will hopefully come and visit the physical or online stores.

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Whatever ways the business chooses to advertise, having toll free phone numbers included in the advertising give customers the confidence to do business. Toll free phone numbers are very inexpensive to have and maintain. Cost per minute ranges from $ 0.02 to $ 0.08 per minute. When rates are this reasonable a business can afford to have two toll free numbers. Seeing two numbers advertised increases the customer confidence even greater. The customer gets the impression that the business is strong enough to support the use of two numbers. They just do not realize that the cost of the numbers is inexpensive.

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To continue to build the customer’s confidence, once they have purchased goods or services the phone numbers must be maintained and answered. Clearly advertise the times the phones are on and someone will be there to answer them. Having the phone numbers and not having someone to answer the calls can quickly undo all the benefits the business gained from having them. Customer confidence is a precarious thing that must be constantly nurtured. The company must back up the service with friendly and prompt attention. The person whom answers the phone should have the knowledge and authority to resolve problems and answer questions promptly. They should not have to consult another associate or that associate should be readily available so that the customer does not have to wait.The author is a creator and specialist of small business tools and options on subjects such as 800 phone numbers. Please visit http://800-numbers.pbxcompare.com for more info on 800 numbers.

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